Learn how to use the volunteer services to help

If your user talks about anything on the No-answer list, please send them this message and then end the chat immediately.

Hi,

I'm [your nickname] and I've received your question but unfortunately cannot answer it. Your question contains [what it contains] and because of this, I can't safely answer it.

Please call [999 if the situation is life threatening, otherwise 111] as they are professionally trained and legally supported to assist you.

Or, call the Samaritans on 116 123 for free.

Sorry about this, best of luck on finding the right help,

[Your nickname]

Volunteers (including the project manager) are willing to attempt to help users, but users take full responsibility when they contact a Get Some Space volunteer and accept all risks. Volunteers, therefore, take no responsibility for actions they take, if those actions are taken in a genuine attempt to help the user. Get Some Space is by no means a replacement for proper medical care, and is intended only as guidance.

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