NO-ANSWER LIST

No-answer List

| STOCK RESPONSE |

If a user talks about any of the following things, send them the stock response (click the link under the title above) and end the chat immediately. Get Some Space is not legally supported to try and help with the issues below.

> Anything regarding self-harm

> Anything regarding suicide/suicidal thoughts

> Anything regarding a clinically diagnosed mental illness

> Anything regarding physical abuse

> Anything else you deem seriously inappropriate

If a user treats you inappropriately (sexual nature or abusive language for example), make sure to ban them and then close the chat (see below for how to ban).

| STOCK RESPONSE |

If your user talks about anything on the No-answer list, please send them this message and then end the chat immediately.

Hi,

I'm [your nickname] and I've received your question but unfortunately cannot answer it. Your question contains [what it contains] and because of this, I can't safely answer it.

Please call [999 if the situation is life threatening, otherwise 111] as they are professionally trained and legally supported to assist you.

Or, call the Samaritans on 116 123 for free.

Sorry about this, best of luck on finding the right help,

[Your nickname]

Volunteers (including the project manager) are willing to attempt to help users, but users take full responsibility when they contact a Get Some Space volunteer and accept all risks. Volunteers, therefore, take no responsibility for actions they take, if those actions are taken in a genuine attempt to help the user. Get Some Space is by no means a replacement for proper medical care, and is intended only as guidance.

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